How to raise a grievance
Share a clear description of the issue, any relevant dates, your contact details, and any reference number already issued to you.
If the concern is urgent, mention the reason so it can be prioritized by the appropriate team.
- Use the Contact Us form for initial reporting
- Include account or request references where applicable
- State the outcome you are expecting
What happens next
Once received, your grievance is reviewed and routed to the team best equipped to handle it.
We may ask for additional information if needed to investigate the matter properly and respond accurately.
- Acknowledgement after submission
- Internal review and investigation
- Response with resolution or next-step guidance
Escalation path
If you do not receive a satisfactory response, you can escalate the matter through the contact channels again and mention that it is a follow-up grievance.
Please include the earlier reference, the date of your first message, and a brief summary of the pending issue.
- Keep the original reference number handy
- Mention previous communication dates
- Describe why the earlier response was insufficient
4. Good information helps faster resolution
A concise issue summary, supporting screenshots or documents, and correct contact details help us resolve matters more quickly.
For security reasons, please avoid sharing sensitive credentials through email or open text forms.
- Summarize the issue in a few clear lines
- Attach only relevant supporting documents
- Never share OTPs, PINs, or passwords