1. Information we collect
We may collect information you share directly with us through contact forms, account-related requests, downloads, and service enquiries.
This can include your name, phone number, email address, message content, and basic technical details such as browser type or device information.
- Contact details that help us respond to your request
- Submission details from forms and service pages
- Usage data that helps us improve performance and security
2. How we use your information
Your information is used to process enquiries, provide banking support, send relevant responses, and improve the quality of our digital services.
We also use limited information to protect against misuse, troubleshoot issues, and maintain service reliability.
- Responding to your questions and requests
- Supporting customer service and grievance handling
- Maintaining site security and operational continuity
3. Sharing and retention
We do not sell your personal information. Data may be shared only with authorized personnel, service providers, or where disclosure is required by law.
Information is retained only for as long as necessary for the purposes described above, unless a longer period is required by regulation.
- Shared only with authorized internal teams or trusted service providers
- Retained according to business, security, and legal requirements
- Removed or anonymized when it is no longer needed
4. Your choices and contact
You may contact us to review or correct the information you have shared through the website, subject to applicable law and internal verification requirements.
If you have questions about this policy, please use the contact details below so we can route your request appropriately.
- Request help through the contact page
- Raise privacy-related concerns for review
- Use the grievance page for formal escalations